Contact Us

Direct Scripts

P.O. Box 90369

Lakeland, FL 33804

Toll Free: 1-888-830-3609

TTY: 1-800-900-6570

Fax: 1-888-830-3608

For medical emergencies, call 911.


Member Support

Member Service Representatives are available 24 hours a day, 7 days a week to answer questions and help with prescription orders.

By Phone:

1-888-830-3609

1-800-900-6570 TTY

Questions about your medication?

If you have questions about your medication, including how to take it, what to do if you miss a dose, side effects or drug interactions, our pharmacists are available for consultations 24 hours a day, 7 days a week. For medical emergencies, please call 911.

By Phone:

1-888-830-3609

1-800-900-6570 TTY


Prescriber Information

Physicians may send prescriptions to Direct Scripts through electronic prescribing applications or by fax. Prescriptions will be processed on receipt and shipped to the patient, unless the physician indicates the prescription should be held until the patient requests a fill.

By E-Prescribe:

Send prescriptions quickly and accurately with electronic prescribing. If you cannot locate WellDyneRx in your system, contact your EMR/EHR provider to update your pharmacy directory.

Mail Order Pharmacy - Direct Scripts

P.O. Box 90369

Lakeland, FL 33804

By Fax:

1-888-830-3608

By Phone:

888-830-3609


Retail Pharmacy Support

For help with a member's claim, please call 1-888-830-3609.


US Specialty Care

P.O. Box 90369

Lakeland, FL 33804

P.O. Box 4517

Englewood, CO 80155


Patient Care Advocates are available Monday through Friday from 9:00 a.m. to 8:00 p.m. (EST) to answer your questions and help with prescription orders.

By Phone:

1-800-641-8475

1-800-900-6570 TTY

By Fax:

1-800-530-8589

Questions about your medication?

If you have questions about your medication, including how to take it, what to do if you miss a dose, side effects or drug interactions, our pharmacists are available for consultations 24 hours a day, 7 days a week. For medical emergencies, please call 911.


Direct Scripts Sales

To inquire about Direct Scripts pharmacy benefit solutions, please visit www.directscripts.com, call 1‑888‑801‑6209, or send an email to [email protected]


Website Comments or Questions

For questions or comments about the Direct Scripts member website, please contact our website support team at [email protected].